Collection: Return and Refund Policy
Return and Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at suporte@snugfly.com.br. Please note that returns must be sent to our address.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at suporte@snugfly.com.br.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and correct it.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (like beauty items). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Right of Withdrawal
According to Article 49 of the Consumer Protection Code (CDC), the consumer has the right to withdraw from the purchase of a product or service made outside the commercial establishment, such as online or over the phone, within 7 days of signing the contract or receiving the product or service. This right is known as the "right of withdrawal".
Conditions for Exercising the Right of Withdrawal
To exercise the right of withdrawal, the consumer must return the product in perfect condition and, preferably, in its original packaging. The supplier must refund the total amount paid, including shipping, without any additional costs to the consumer.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at suporte@snugfly.com.br.