Collection: FAQ
- Question: What are the delivery times for the products?
- Answer: Delivery times vary depending on location and the product's country of origin. For in the USA and UK, 9 to 14 business days; in Spain, 10 to 15 business days; and in China, also 10 to 15 business days, all depending on the destination state.
- Question: How do I track my order?
- Answer: After your order is confirmed, you will receive a tracking code via email. With it, you can track the delivery status on our website or the courier's website.
- Question: What if my product arrives defective?
- Answer: If your product arrives defective, contact us immediately through our customer service channels. You can choose between a product replacement or a full refund within the warranty period. For product replacement, the maximum timeframe is 45 business days.
- Question: What should I do if my order is delayed?
- Answer: If your order is delayed, contact us so we can check the status with the courier. We will do our best to resolve any issue as quickly as possible and ensure the delivery of your order.
- Question: How does the return policy work?
- Answer: We offer a 7-business-day period after receiving the product to request a return, either for defect or withdrawal. The product must be returned in its original packaging and show no signs of use.
- Question: Can I cancel my order after purchase?
- Answer: Yes, you can cancel your order before it is shipped. If the order has already been dispatched, you will need to wait for its arrival and follow our return policy.
- Question: Do you offer warranties for the products?
- Answer: Yes, all our products come with a warranty. The warranty period varies depending on the product type and is specified in each item's description.